How to agree a Scope or Price

Be clear from the start

• Before agreeing to anything, make sure both sides understand what’s being offered and what’s expected.
• For services or help, describe the task in detail: what, where, when, how long, and any specific requirements.
• For items, confirm condition, collection/delivery, and what’s included.

Put it in writing

• Use the message system to confirm the key points – even for casual tasks.
• A simple message like “Just to confirm you’ll be trimming the hedge and removing waste on Saturday for £40” helps prevent disputes.

Be honest about ability and availability

• Don’t offer more than you can deliver – say if you’re unsure or need to check something.
• Let people know if your plans change as early as possible.

Agree the price clearly

• Confirm whether the price is fixed, hourly, “per job,” or negotiable.
• If it’s not free, agree on payment before starting any work.

Don’t be afraid to ask questions

• Clarify anything that seems vague or open-ended.
• Ask about tools, materials, time limits, or what happens if plans change.

Check if anything extra costs more

• Agree ahead of time if there could be extra charges (e.g. mileage, disposal fees, weekend rates).
• Avoid surprises by discussing potential add-ons in advance.

Trust your instincts

• If something feels unclear or too good to be true, pause and ask.
• You’re under no obligation to proceed with anything you’re not comfortable with.